Pharmaceutical supply chains are more complex than they ever have been. Year over year, everything is getting faster and faster and faster, and lead times are getting shorter and shorter and shorter. The pandemic has definitely unmasked the fragile nature of our supply chains in pharma. The new medicines that are coming online, 60 to 70% of those are biologics. They're more sensitive. They're coming out with smaller volumes of those to be more personalized around patient populations. As pharma is getting more and more complex, their partners are having to be more responsive and cater to their demands in a way more quick and agile way. Customers don't care about organizational structure. What customers care about is can you get them answers quickly? Can you provide them action? Can you help them in their time of need? At Envirotainer, we moved from a distant authority model to a regional ownership. Minor operational issues can now be resolved in real time. We simplified the processes. We shortened the turnaround time. And then we really empowered our teams. It's easy then at my level from a leadership perspective to get out of the way because those team members can be empowered and are empowered to make decisions on behalf of the customer, to be held accountable to deliver on what we do. It is the going from reactive firefighting to more stabilized operations. The first thing that a customer wants from us is someone who takes ownership. They want to know that if they have a problem, they can reach out to us and we are there for them. It's not just equipment availability. Engaging in earlier planning, finding risks for the customers, recommending the right solutions, and then being accountable for delivery is a key part of that. It's really about the experience. It's about the people behind the product and the service that really drives our customer base and my customers back to Envirotainer. We're in the business of saving lives, so it's very high stakes. Whether the shipment is 10 vials or 10 months of volume, it matters to us. We've developed, we've innovated, and so forth to stay relevant and protect our customers' products. That means service. That means quality. That means doing what you say you're going to do. Being flexible, being available, having things in the industry in the right place at the right time. And in such a volatile world, that kind of trusted partnership really matters.